Refund policy

Overview

We want you to love your Glowissima products. If for any reason you're not completely satisfied, we're here to help.

Standard Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a standard return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

Product Sensitivity Returns

We understand that skincare is personal, and reactions can happen. If you experience a sensitivity reaction to any Glowissima product, you may return it within 30 days of purchase, even if the product has been used. Please include details about the reaction you experienced when submitting your return request, as this helps us improve our formulations.

How to Initiate a Return

To start a return, please contact us at contact@glowissima.com. Please include your order number and reason for return.

Returns will need to be sent to the following address: 1100 Cobb Place Blvd NW, Ste 120 Kennesaw, GA 30144

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@glowissima.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@glowissima.com.