Shipping policy
Overview
At Glowissima, we strive to deliver your beauty essentials as quickly and efficiently as possible. This policy outlines our shipping procedures, delivery timeframes, and related information to ensure transparency regarding your order delivery.
Shipping Fees
- Shipping fees are determined at checkout and are provided by our courier based on your location and the weight of your package.
- Free shipping is available for all domestic orders over $75.
- Expedited shipping options are available for an additional fee for customers who need their products sooner.
Order Processing
- Orders are typically processed within 1-2 business days after payment confirmation.
- You will receive a confirmation email with tracking information once your order has been shipped.
- Order processing times may increase during holiday seasons or promotional periods.
Delivery Timeframes
- Standard shipping: 3-7 business days (after processing)
- Expedited shipping: 1-3 business days (after processing)
- International shipping: 7-21 business days (after processing)
Please note that these timeframes are estimates and may vary based on your location and unforeseen circumstances.
International Shipping
- We ship to most international destinations.
- International customers may be subject to import duties, taxes, and customs clearance fees. Glowissima is not responsible for these additional charges.
- International shipping times may vary significantly based on customs processing in your country.
Shipping Restrictions
- Some products may have shipping restrictions to certain countries due to regulations regarding beauty and skincare products.
- We cannot ship to P.O. boxes for expedited shipping orders.
Order Tracking
- A tracking number will be provided via email once your order ships.
- You can track your order through our website by logging into your account or using the tracking link provided in your shipping confirmation email.
Shipping Issues
- If you haven't received your order within the expected timeframe, please check your tracking information first.
- For packages marked as delivered but not received, please contact our customer service team within 7 days.
- For damaged packages, please take photos of the damage and contact us immediately.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at:
Email: contact@glowissima.com
Phone: 770-510-9757
Hours: Monday-Friday, 9 AM - 5 PM EST
Glowissima, LLC.
2500 Dallas Hwy, Ste 202-1523
Marietta, GA 30064
Last Updated: April 23, 2025